We are seeking an Administrator who will work as part of a growing busy and dynamic team. Due to continued growth, based in our Liverpool office and who will work as part of the team to ensure high standards of work and continuous improvement in process and quality.

Key Responsibilities & Accountability

• First point of contact for customers
• Planning of Engineers work schedules, ensuring clients requirements are met within timescales and Engineers are kept fully productive
• Ensure engineers complete work on time and up to the company’s standards
• Ensuring data is continually updated onto client register and maintained 
• Liaising continuously with clients and property tenants to ensure smooth communication and efficient service
• Answering and making daily phone calls to customers to arrange appointments, resolving customer queries
• Collation of job sheets and certification from completed works for processing ensuring accurate billing and provision to the client
• Working with excel spreadsheets and in house finance systems to generate reports & keep customers details up to date 
• Liaise daily with the project manager and engineers accordingly 
• Daily text messaging to customers to remind them about their appointment
• Generate daily letters to be sent to customers advising them of the appointment using mail merge 
• Ensuring deadlines are met on time 
• Sending daily updates/reports to clients 
• Deliver the highest level of customer service 
• Any other duties within the team to assist where necessary

Qualifications, Experience & Personal Attributes

The successful applicant will possess:

• Excellent customer service skills and has a professional telephone manner
• Administration/scheduling experience
• Excellent Microsoft Office skills particularly advance working knowledge of word & excel
• Ability to work within a busy team and can work calmly under pressure
• Critical thinking/problem solving skills (ability to think outside the box)
• Organisation skills
• Excellent attention to detail
• Ability to communicate at all levels both internally and externally
• Excellent time keeping 

How to Apply

If you are interested in applying for this role please send your CV and letter of application explaining how you meet the requirements of the role to:-

Email:     recruitment@quartzelec.com

Strictly no agencies please

Quartzelec is an equal opportunities employer

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